Cricxe Terms and Conditions — Transparency Is Our Foundation

These rules and terms and conditions ("Terms") form a legal agreement between the Cricxe online gaming platform ("Cricxe", "we", "us") and any user of the platform ("member", "you"). By using the Cricxe website or mobile app, you automatically agree to be bound by these Terms.

Cricxe is an internationally licensed online gaming operator. Our platform offers casino games, Sports Betting, fish games, slots, and a wide range of other gaming services. These terms and conditions apply to all services available on the platform.

Where specific rules apply to a particular section or page, those rules will operate alongside these general terms. In the event of a conflict, the section-specific rules will take precedence.

To register on Cricxe, you must provide accurate and complete information. Creating an account using false information is strictly prohibited and may result in permanent account closure.

One person, one account

Each individual may hold only one account on Cricxe. If multiple accounts are found linked to the same person, all accounts will be closed and all balances may be forfeited.

Password Security

You are solely responsible for keeping your account password confidential. Sharing your account or password with anyone else is strictly prohibited. If you suspect any unauthorized access to your account, contact Cricxe support immediately.

• You are required to notify Cricxe if any information provided at registration changes.
• Usernames must not contain obscene, discriminatory, or political terms.
• Cricxe reserves the right to decline any registration for any reason.
• Accounts that remain inactive for an extended period may be subject to an inactivity fee.

Cricxe is strictly for users aged 18 and above. Account registration by minors is entirely prohibited, and any such account will be closed immediately upon discovery.

KYC (Know Your Customer) verification is a mandatory part of using Cricxe. You will be required to submit identity verification documents in the following situations:

• Before Your First Withdrawal
• For withdrawal requests exceeding a specified limit
• If Cricxe requests verification at any time
• If unusual transaction activity is detected

Accepted Identity Documents

• National ID Card (NID)
• Passport
• Driving License
• Bank Statement (for address verification)

Cricxe accepts deposits via mobile banking, bank transfer, and other approved payment methods. The minimum deposit amount is BDT 100.

Important Deposit Rules

• Deposits must be made using a payment method registered in your own name.
• Deposits from third parties or another person's account are not accepted.
• Deposits are usually instant — but banking delays may occasionally extend processing to up to 30 minutes.
• Cricxe reserves the right to verify any deposit suspected of coming from a questionable source.

Withdrawal Process

Withdrawals are typically processed within 30 minutes to 2 hours. For larger amounts, additional verification may take up to 24 hours. Withdrawals are always processed using the same method as the original deposit.

• Minimum withdrawal: BDT 500
• If you have an active bonus, withdrawals are restricted until the applicable wagering requirements are met.
• There are no withdrawal fees — though your payment provider may charge their own fees.

Cricxe offers a variety of bonuses from time to time — including welcome bonuses, deposit match bonuses, free spins, cashback, and special promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

What is a wagering requirement?

Wagering refers to how many times the bonus amount must be bet before it becomes eligible for withdrawal. For example, a 5x wagering requirement on a BDT 1,000 bonus means you must place a total of BDT 5,000 in bets.

• Claiming a bonus is entirely optional — there is no obligation to do so.
• Bonus funds cannot be withdrawn directly.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• If wagering is not completed within the timeframe stated in the bonus terms, the bonus will be cancelled.
• Cricxe reserves the right to modify or cancel any bonus offer at any time.

Before placing a bet in the Cricxe Sports Betting section, please read the rules for each match. Separate rules may apply for different sports and markets.

Bet Acceptance & Cancellation

Cricxe reserves the right to confirm odds before accepting any bet. Bets placed due to technical errors or incorrect odds may be voided and the stake refunded.

• Once a bet is confirmed, it generally cannot be changed or cancelled.
• If an event is cancelled, the bet stake will be refunded.
• In-play bets may be rejected due to connectivity delays.
• The cash out option is only available on selected markets.
• Game outcomes on Cricxe are RNG-based and independently audited by a third party.

Special Rules for Casino Games

All casino games have a defined RTP (Return to Player) percentage. Contact support if you'd like to know the RTP of a specific game. Should any technical issues arise during gameplay, Cricxe will provide a reasonable resolution.

Cricxe is committed to maintaining a fair and secure platform. The following activities are strictly prohibited and may result in permanent account closure:

• Creating an account using another person's identity or personal information.
• Operating an account through software, bots, or any automated means.
• Creating multiple accounts from the same household or the same IP address.
• Attempting to withdraw bonus funds artificially by circumventing bonus terms.
• Money laundering or processing of illegal funds.
• Attempting to hack Cricxe's systems or exploit any security vulnerabilities.
• Colluding with other members to manipulate bets.

Cricxe reserves the right to suspend or close any account at any time and for any reason, though such decisions are always made on reasonable grounds.

Common Reasons for Account Closure

• Terms & Conditions Violations
• Fraud or Suspicious Activity
• Providing False Information
• Legal requests or regulatory directives
• Self-Exclusion

Upon account closure, any valid balance (excluding bonuses) will be returned. However, if the account is closed due to a breach of terms, the balance may be forfeited.

To appeal an account closure decision, please contact our support team. Cricxe reviews every appeal fairly.

Cricxe believes gaming should be a source of enjoyment, not stress. We encourage our members to game responsibly and provide a range of tools to help them do so.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a limit on how long you play in a single session.
• Loss limit: Set how much you are willing to lose within a given period.
• Cooling-off period: Take a break ranging from 7 days up to 1 month.
• Self-Exclusion: Close your account for a long-term or permanent break.

If you have concerns about your gaming habits, visit our responsible gaming page or contact our support team. Cricxe is here for you.

Cricxe reserves the right to update these terms and conditions at any time. Members will be notified in advance of any significant changes via email or in-app notification.

Continuing to use Cricxe after any changes take effect will be considered acceptance of the updated terms. If you object to any change, you may close your account.

Dispute Resolution

If a dispute arises between Cricxe and a member, we first attempt to resolve it through our support channels. If a resolution cannot be reached, neutral third-party mediation is available. Cricxe is always committed to resolving disputes fairly and promptly.

• If any provision of these terms and conditions is found to be legally unenforceable, the remaining provisions will continue to apply.
• Cricxe's failure to enforce any term on a given occasion does not constitute a waiver of that term.
• This agreement supersedes all prior oral or written agreements.