Cricxe FAQ — all your questions answered in one place

No. Under Cricxe's policy, each person may hold only one account. If multiple accounts are detected, all of them will be permanently closed and balances may be forfeited.

You must be at least 18 years old to register and play on Cricxe. Age verification is a mandatory part of our registration process.

KYC is not required for registration or deposits. You will need to complete KYC before making your first withdrawal. Submitting a copy of your national ID or passport typically results in verification within 24 hours.

Login page Click "Forgot Password?" and an OTP will be sent to your registered mobile number or email. Use it to set a new password. If you still have trouble, reach out to us via live chat.

Cricxe supports deposits via mobile banking and bank transfer. All methods credit your account instantly. For more details, On the deposit page Go.

The minimum deposit is BDT 200, and the maximum varies by payment method. Mobile banking generally allows up to BDT 25,000 per transaction. Bank transfers have a higher limit.

Mobile banking deposits are usually credited within 1–5 minutes. Bank transfers may take up to 15 minutes. If more than 30 minutes have passed, please contact support.

Cricxe does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction fees — this depends entirely on the policies of your respective service provider.

Under normal circumstances, withdrawals are processed within 2–6 hours. Completed KYC verification speeds up the process. During peak times, it may take up to 24 hours.

The minimum withdrawal amount is BDT 500. KYC verification must be completed before withdrawing above a certain amount. The maximum withdrawal limit depends on your account level.

Pending requests can sometimes be cancelled before processing begins. Once processing has started, cancellation is no longer possible. Contact live chat immediately if you need to cancel.

Your welcome bonus is credited automatically on your first deposit after registration — no separate code required. For bonus terms and conditions, Terms and Conditions details are available on the page.

A wagering requirement means you must place bets totalling a specified amount before withdrawing bonus funds. For example: a BDT 1,000 bonus with a 10x wager means you need to bet BDT 10,000. Each bonus has its own terms.

When someone registers using your referral link or code and makes their first deposit, you'll receive a bonus. The referral bonus amount and terms may change from time to time — log in and check your dashboard for the latest referral details.

Yes. Most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirement is not met within the set timeframe, the bonus will be forfeited. Always read the terms and conditions as soon as you receive a bonus.

Cricxe offers live Sports Betting (cricket, football, and more), thousands of slots games, Live Casino tables, fish games, and much more. On the game lobby page View the full list of games.

Yes. Cricxe offers live betting, allowing you to place bets at real-time odds on ongoing matches. Live score updates are also available. Sports section Go.

Yes. Cricxe is a mobile-first platform that works seamlessly on any Android or iOS device through your browser. Downloading the Cricxe app gives you an even faster and smoother experience.

All games on Cricxe are sourced from internationally certified providers. RNG (Random Number Generator) technology is used and independently verified by third parties.

Yes. Cricxe uses 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy read here.

After logging in, go to Account Settings and enable 2FA under the Security section. You will receive an OTP on your mobile each time you log in. This significantly improves the security of your account.

Change your password immediately and notify Cricxe via live chat support. You can review all devices and login times from your account's login history. Report any unrecognised logins to support right away.

Yes. Cricxe offers a range of free responsible gambling tools, including deposit limits, session time limits, cooling-off periods, and self-exclusion. To learn more, On the responsible gaming page Go.